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Code of Conduct

Terms & Conditions

Executive Summary

Complete Storage & Logistics is committed to maintaining the highest standards of integrity, professionalism, and safety in the logistics and freight industry. This Code of Conduct sets forth the principles and guidelines that govern the behavior of all employees, contractors, and partners. Compliance with this Code is mandatory and critical to fostering a workplace culture of respect, accountability, and excellence.
Failure to adhere to this Code may result in disciplinary action, up to and including termination of employment or contract. By embracing this Code, we aim to strengthen our reputation as a trusted logistics provider and corporate citizen.
 

Contents

  1. Safety and the Environment

  2. Ethical Practices and Integrity

  3. People and Workplace Behavior

  4. Confidentiality and Data Security

  5. Transparency in Pricing and Billing

  6. Handling Disputes

  7. Sustainability Goals

  8. Conflicts of Interest

  9. Reporting Mechanisms and Whistleblowing

  10. Enforcement and Accountability

1. Safety and the Environment

At Complete Storage & Logistics, safety is our top priority. We are committed to achieving zero harm to employees, clients, and the environment. All employees and contractors must:

  • Follow the safety guidelines set by WorkSafe Tasmania, WorkSafe Victoria, Safe Work Australia the National Heavy Vehicle Regulator and other applicable standards.

  • Wear appropriate personal protective equipment (PPE) and ensure vehicles and equipment are maintained properly.

  • Complete safety checks and report any unsafe conditions, incidents, or near-misses immediately.

  • Prioritize environmental responsibility by minimizing waste, conserving energy, and adhering to the company’s sustainability initiatives.

2. Ethical Practices and Integrity

Complete Storage & Logistics values integrity in all business dealings. Employees and contractors must:

  • Handle all freight with care and professionalism, ensuring accuracy and timely delivery.

  • Avoid accepting or offering bribes, gifts, or favors that could influence decision-making.

  • Compete fairly and adhere to legal and ethical practices in interactions with clients and competitors.

  • Immediately report any observed unethical behavior to a supervisor or through the company’s whistleblowing channels.

3. People and Workplace Behavior

We are committed to fostering an inclusive and respectful workplace. All team members must:

  • Treat colleagues, clients, and partners with respect and courtesy.

  • Avoid harassment, bullying, or any form of discrimination based on gender, race, religion, or other protected characteristics.

  • Promote teamwork and open communication to achieve shared objectives.

  • Access resources like the employee handbook to understand policies and seek guidance when needed.

4. Confidentiality and Data Security

Protecting company and client information is vital. Employees are required to:

  • Handle sensitive information, such as shipment details and pricing, with confidentiality.

  • Use secure systems for storing and transmitting data.

  • Avoid unauthorized sharing of client or company information.

  • Report any suspected data breaches or security incidents to the IT department immediately.

5. Transparency in Pricing and Billing

We are committed to honesty and clarity in all financial dealings. Employees must:

  • Provide clear and accurate pricing and invoicing to clients.

  • Avoid hidden charges or misleading terms.

  • Resolve billing disputes promptly and fairly, ensuring proper documentation for audit purposes.

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6. Handling Disputes

Complete Storage & Logistics promotes professionalism in resolving conflicts. The process includes:

  • Documenting the issue with details of the dispute.

  • Attempting resolution through clear and respectful communication.

  • Escalating unresolved disputes to the management team for further action.

  • Maintaining professionalism and upholding the company’s values throughout the process.
     

Complete Storage & Logistics is committed to reducing its environmental impact. Our initiatives include:

  • Transitioning to a fleet of electric vehicles as technology becomes viable.

  • Using solar energy to power warehouses and offices.

  • Reducing paper waste by adopting digital documentation and processes.

  • Encouraging employees to participate in recycling and energy-saving practices.
     

7. Sustainability Goals

8. Conflicts of Interest

Employees must avoid conflicts between personal interests and company responsibilities. Examples include:

  • Engaging in outside employment that affects work performance.

  • Using company resources for personal purposes.

  • Participating in business transactions that may create undue personal benefit.

If in doubt, employees should disclose potential conflicts to their supervisor.

9. Reporting Mechanisms and Whistleblowing

Complete Storage & Logistics supports open communication and encourages employees to report unethical or illegal activities. Reporting channels include:

  • A confidential hotline.

  • An anonymous online reporting tool.

  • Direct communication with supervisors or HR.

  • Whistleblowers are protected from retaliation under company policy.
     

10. Enforcement and Accountability

Investigation Process:

  • All reported violations will be investigated impartially, with confidentiality maintained where possible.

  • Employees involved in a reported incident will have the opportunity to share their perspective.

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Disciplinary Actions:

  • Violations may result in disciplinary measures, including warnings, suspension, or termination of employment.

  • Severe breaches may involve legal action or reporting to relevant authorities.

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Continuous Improvement: The Code of Conduct will be reviewed regularly to ensure alignment with industry standards and company values.

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